Services Specialist 1 - Customer Order and Fulfillment

at  Gas Power Global Services

JOB DESCRIPTION SUMMARY

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labor as well as manager roles responsible solely for these activities.
Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step-by-step sequence of standard operational tasks which need to be followed to achieve a result.

REQUIRED QUALIFICATIONS

• This role requires basic experience in the Services & Customer Order and Fulfillment, Operations, Supply Chain, Logistics, Manufacturing, Sourcing.
• Bachelor’s degree from an accredited university or college in International Business, Business Administration, International Relations or related.
• Proficient English speaker.

• Facilitate order management - process order intake, input into internal systems (Alpha/PMx). Connect to customer portals and systems. May support forecasting, billing, and collection activities. Responsible for total ownership of Order documents regarding accuracy, clarity, quality, and timelines.
• Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers. Must strive to meet all Customer request dates, reduce processing cycles, and keep backlog of orders to a minimum.
• Provide factory/sourcing commitments regarding short cycle demands and documentation to Customers and GE representatives as appropriate.
• Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfillment.
• Manage and administer all fulfillment related exporting/importing activities including documents creation, shipment tracking and sales recognition.
• Handling Logistics for International Shipments.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues in collaboration with other team members or other areas using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Focus on delivering key parts fulfillment metrics, including on time delivery to customer request date and committed date, order booking cycle, open defects and resolution, among others.