Services Specialist 2 - Customer/Back Office Support

at  GE Healthcare

JOB DESCRIPTION SUMMARY

Post Sales support of customer issue. Executes within a well-defined operations framework and ensure compliance at all times.
Collaborates with others to solve issues. This include repairs (both returns and field), technical support or a field service or other service request Accountable for the quality of own work. You will have daily contact with our customers, service engineers, logistic partners, and sales representatives.
For customer facing roles, develops strong customer relationships and serves as the interface between customer and GEHC.
Exchanges technical information, asks questions and checks for understanding.

JOB DESCRIPTION

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

REQUIRED QUALIFICATIONS

• This role requires experience in the Services & Customer-Call Center Support.
• Norwegian speaking.
• Experience with managing multiple projects.
• Ability to work in a cross-functional cross-country team environment.
• Willingness to work as part of a team, and drive/progress individual projects.
• Office-based position (Storo/Oslo)

RESPONSIBILITIES

• Provide an excellent service for end customers, distributers & subsidiaries.
• Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
• Work collaboratively with other GE departments for dispute resolution.
• Establish close relationships with customers and commercial partners to gain their trust.
• Respond to customer queries in a timely and professional manner.
• Develop solid product knowledge and a strong understanding of the Supply Chain.
• Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
• Build effective relationships with other departments to understand impact to customers and service levels.
• Provide knowledge and accurate information to customers.
• Raise quotations for customers and distributors as requested and in line with Company Policy.