Servicetechniker (mfd) 1

at  Technogym

Servicetechniker (mfd) 1
Location:Freiburg, HE, DE
Function/Branch: Engineering
Type of contract: Permanent Employee
Our Company
About the Role
If you thrive to work in the Services field and you are obsessed with care users’ satisfaction, this is the position for you! One of Technogym’s key goals is “Satisfying 100% of our customers and end-users”. Our Services teams are always trying to improve their service quality to have the best fitness experience anywhere.
We are looking for a problem solver Field Engineer who will act as a customer advocate by ensuring complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

Responsibilities

• Responsible for executing jobs in line with defined standard operating procedures
• Responsible for achieving field performance (TTS, FTFR, JMR3)
• Responsible for managing stock of parts and guarantee a high-level inventory record accuracy
• Educates customers in the technical use and care of Technogym equipment
• Responsible for executing an effective root cause analysis of a product issue, with the goal to identify the proper parts to be used and determine the appropriate solution
• Responsible for a proper management of the work order (i.e. including all requested information based on assigned standard operating procedures)
• Responsible for the proper management of services report
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problem issues
• Contact customers to communicate estimated time of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

Requirements

• 3-5 years’ experience in a similar role
• Diploma / Degree in Electronics & communications or similar
• Mechanical / electronic engineering skills
• Ability to troubleshoot, test, repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Management of service orders
• Repair business expertise
• Management of client requests and complaints
• Transparency, intellectual openness and teamwork

Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile
Technogym is an Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

• Responsible for executing jobs in line with defined standard operating procedures
• Responsible for achieving field performance (TTS, FTFR, JMR3)
• Responsible for managing stock of parts and guarantee a high-level inventory record accuracy
• Educates customers in the technical use and care of Technogym equipment
• Responsible for executing an effective root cause analysis of a product issue, with the goal to identify the proper parts to be used and determine the appropriate solution
• Responsible for a proper management of the work order (i.e. including all requested information based on assigned standard operating procedures)
• Responsible for the proper management of services report
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problem issues
• Contact customers to communicate estimated time of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation