Servicing and Settlements Specialist (Customer Service)

at  Prove Partners

PROVE Partners are seeking a dedicated and responsible Servicing Specialist to join the team. In this role, you will make 50-100 outbound calls daily to law firms and/or providers, gather case status updates, negotiate settlement terms, and handle additional responsibilities like sending and responding to emails.
You may also be tasked with researching and gathering important information on special cases to ensure smooth case progression.

QUALIFICATIONS:

• Strong sense of responsibility and dedication to quality work.
• Hardworking and self-motivated with the ability to manage a high volume of calls.
• Highly organized with excellent attention to detail.
• Enjoys being on the phone and engaging with others in a professional manner.
• Clear spoken English and excellent communication skills.
• Strong writing skills with the ability to convey information clearly and concisely.
  If you’re someone who thrives in a fast-paced environment and is excited about working in a supportive, team-oriented role, we would love to hear from you!
  Job Type: Contract
  Pay: $1,030,000.00 - $1,250,000.00 per month

Application Question(s):

• Do you have computer proficiency and experience working with various software systems?
• Do you have outbound customer service experience (outbound phone calls)?

Experience:

• customer service (phone and written) in English: 2 years (Required)

Language:

• English (Required)

• Make 50-100 outbound calls daily to law firms and providers to gather case status updates or request additional information.
• Negotiate settlement terms with law firms and providers in a friendly and fair manner.
• Send, receive, and respond to emails related to case progress and inquiries.
• Research and track down important information for special or complex cases, ensuring accuracy and completeness.
• Work through a daily task list to ensure all scheduled work is completed efficiently and on time.