Shared Delivery QDRO Lead Associate (Remote)

at  WTW

DESCRIPTION

As a Senior Analyst within the QDRO/QMCSO/POA Group of Pension Outsourcing, you will work with consultants and senior consultants in administering Qualified Domestic Relations Orders (QDROs), Qualified Medical Child Support Orders (QMCSOs) and Power of Attorney (POA) documents for Fortune 1000 and other non-profit organizations. As a key team member responsible for work product, and oversight of workflow, you will be working directly on client projects in support of broad client engagements.

You will contribute as part of a team to the entire range of QDRO/QMCSO/POA outsourcing services and projects. You will work with mid and senior consultants as well as interface with clients to answer questions, resolve issues and complete projects. In this role you will:

• Learn all aspects of QDRO/QMCSO/POA rules and learn to administer these services
• Learn project management of these services
• Assist in management of specialized QDRO/QMCSO/POA Call Center
• Assist in updating and creation of process documentation materials
• Manage and coach team to ensure progress against established budgets, timelines and quality standards
• Serve as primary, daily contact to clients on delivery of services
• Respond to and resolve complex issues, including those escalated by less experienced Analysts
• Review work and deliverables of Analysts
• Raise issues as appropriate to Consultants/Senior Consultants
• Deliver on projects to meet or exceed client expectations
• Increase efficiency within client teams by identifying ways to improve processes
• Develop and train less experienced Analysts
• Employ Willis Towers Watson’s Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
• Adhere to plan documents and government regulations in administering plans
• Maintain complete and accurate work papers and audit trails
• This role will be on a remote setup

THE REQUIREMENTS

• Bachelor’s Degree required.
• At least 3-1 years QDRO experience
• Prior experience in professional services firm, benefits service center or legal environment a plus
• General knowledge of defined contribution (401(k)) plans and/or defined benefit plans a plus
• Well organized with exceptional attention to detail
• Excellent analytical and problem solving skills
• Strong written and verbal communication skills
• Professional, client-focused approach to colleagues and assignments
• Natural ease and effectiveness when dealing with clients/colleagues at all levels
• Proficient in Microsoft Office (Word and Excel)
• Ability to work both independently and on client teams who enjoys a fast-paced environment
• Sense of accountability; owning one’s work and taking pride in it
• Proven experience successfully working on multiple projects and producing quality deliverables on time

COMPANY BENEFITS

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. If Level 38 or more senior role is in Washington State, you must add the retirement benefits paragraph to the job description. Please note: Producer Sales roles are not currently eligible for the WTW Pension Plan.

• Learn all aspects of QDRO/QMCSO/POA rules and learn to administer these services
• Learn project management of these services
• Assist in management of specialized QDRO/QMCSO/POA Call Center
• Assist in updating and creation of process documentation materials
• Manage and coach team to ensure progress against established budgets, timelines and quality standards
• Serve as primary, daily contact to clients on delivery of services
• Respond to and resolve complex issues, including those escalated by less experienced Analysts
• Review work and deliverables of Analysts
• Raise issues as appropriate to Consultants/Senior Consultants
• Deliver on projects to meet or exceed client expectations
• Increase efficiency within client teams by identifying ways to improve processes
• Develop and train less experienced Analysts
• Employ Willis Towers Watson’s Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
• Adhere to plan documents and government regulations in administering plans
• Maintain complete and accurate work papers and audit trails
• This role will be on a remote setu