Shelter Monitor – Harriet Tubman Women's Shelter, Full Time, On-Site

at  Catholic Charities of the Archdiocese of Washington

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

EDUCATION AND EXPERIENCE:

• High School diploma or GED required.
• Six months experience in the human service or customer service field, preferably with persons who are homeless.
• Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform; or a willingness to be trained on developing computer skills.

SKILLS AND COMPETENCIES:

• Knowledge of principles and processes for providing customer service.
• Ability to establish and maintain cooperative working relationships. Ability to motivate and engage clients residing in the facility
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c

• Ability to work collaboratively within a team made up of workers who have a variety of job responsibilities (e.g. administration, case management and security personnel).
• Performs the intake process for all clients and reports client behavior issues to the program manager or case management team.
• Provide appropriate referrals as necessary.
• Provides direction and crisis intervention to clients at the facility on an as needed basis.
• Assists in maintaining the cleanliness of the facility (sweeping, mopping, emptying trash, cleaning surfaces, etc.).
• Assists in maintaining clean dorm rooms throughout the day while occupied by female residents in the Work Program and female residents with approved reasonable accommodation requests who often have access to the dorm area 24 hours per day for changing of clothes or performing other personal tasks. This includes pulling and washing bed linens, as well as making sure mattresses and bed railing are clean and free of debris.
• Assists in maintaining safety of clients and staff (CPI de-escalation, contacting 911, incident reporting, etc.). Responsibilities vary based on availability of security at location.
• Enforces established rules and regulations, and mediate and resolve conflicts among residents.
• Makes log entries for assigned shift.
• Informs Supervisor and all appropriate staff of all potential or existing program concerns relating to client and facility safety / security. Documents information in log book or other designated record. Provides urgent reports via phone when necessary.
• Participates in the quality improvement (CQI) process to deliver best practice services.
• Enhances the client environment by creating a hospitable and customer-oriented facility.
• Assist in providing safe storage and access for clients’ self-administration of medication, as needed.
• Performs all other related duties as assigned.