Shift Engineer

at  Vodafone

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK’s Critical National Infrastructure and public sector organisations.
Security Clearance: This position requires the individual to hold UK Developed Vetting (DV) clearance.

WHO YOU ARE

You will

• Be able to maintain Customer confidentiality and ability to hold security clearance.
• Have an in-depth knowledge of IP networking, switching and routing in a telecom’s provider environment.
• Have an awareness of configuration of Cisco IP/Ethernet equipment.
• Have a clear and analytical approach to problem management.
• Have an understanding of ITIL working practices

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

WHAT YOU’LL DO

You will be part of the VBSE Assure team in a Network Management Centre supporting and providing 2nd line operational support to a dedicated customer
In addition, you will provide expert technical services focusing on IP elements within the VBSE network

You will:

• Undertake Assure team maintenance and fault work in accordance with customer service level agreements.
• Undertake remote provide/ commissioning work on TIP and equipment deployed on customer and network sites to current specifications.
• Deal effectively /efficiently with queries from customers.
• Perform regular audits on the networks and systems.
• Provide technical support to others in the department and to customers. Make recommendations to VBSE management on complex technical matters.