Shift Team Manager

at  Thames Water Utilites

We are seeking a Shift Team Manager with proven people skills and a process background.
You must be able to create and execute a people strategy, be adept at following HR policy and be able to create an engaging environment that drives improved performance.

Your approach will improve team engagement overall and will ensure the continued development of individuals, whether through their upskilling or taking on additional responsibilities.

• 36 hours per week Monday – Friday.
• Coppermills (WTW) - E17 7HE.

WORKING AT THAMES WATER

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

WHAT YOU WILL BE DOING AS A SHIFT TEAM MANAGER

• You will be responsible for the Shift team on site and all activities the team carry out. Including direct people performance management and coaching.
• Direct line management of 19 process controllers to ensure the team have the right competence to carry out their daily roles.
• Ensuring the site remains compliant with several regulatory outputs. Including Water Quality compliance, responsible for Health and Safety related to the operation of the site.
• Liaison with key internal and external stakeholders at all levels. Supporting and facilitating other teams responsible for delivering service to our customers.
• Carry out routine meetings with the team, both on a collective and a 1-2-1 basis. You will tailor content so that is it appropriate for the purpose and improve team engagement and development.
• You will make sure that technicians’ time is used effectively, and that they are utilised well concerning their skills. You will also ensure that coaching and training is given.
• Establish a health and safety culture by enabling your team to address hazards proactively before they manifest as near misses. You will ensure that health and safety are managed collaboratively, with technician direction and input valued and actioned.
• Manage budget, consumables and office supplies within your budget.
• You will also work with your colleagues to ensure effective means for managing critical spares for all assets on site.
• Ensure the team comply with all regulatory requirements to keep the drinking water safe leaving the site.

WHAT SHOULD YOU BRING TO THE ROLE?

• Knowledge and experience working in a clean water treatment process environment.
• Demonstrable management experience with front-line operational teams in a similar environment.
• You will have excellent communication and interpersonal skills, alongside excellent organisational skills, a keen eye for detail and a demonstrable ability of managing and prioritising a heavy workload under pressure.
• You will be confident in your ability to present key findings and liaise with managers of all levels.
• Experience in stakeholder management.
• Strong logistical skills, and experience in using Office 365.
• A strong background in process management with excellent skills in operations, finance, and H&S.
• Due to the nature of the role, a valid, UK driving licence is required.

Your approach will improve team engagement overall and will ensure the continued development of individuals, whether through their upskilling or taking on additional responsibilities.

• 36 hours per week Monday – Friday.
• Coppermills (WTW) - E17 7HE