Shipper Success Management (Yogyakarta)

at  Ninja Van

ABOUT NINJA

Ninja Xpress is a leading last-mile delivery service company in Indonesia. Since 2015, Ninja Xpress has been delivering success for local SMEs by organising various programs that are ready to support the quick and strategic development of SMEs.
Ninja Xpress provides flexible service options and an easy-to-use system that enables real-time package tracking. These options are supported by professional and dedicated customer service. As a form of Ninja Xpress’s commitment to care for our loyal SMEs, we also have various Ninja Rewards programs such as Point Rewards, Creative Hub, Prima Benefit, Aksilerasi, and Capital Loans, to help our local SMEs with their businesses.

REQUIREMENTS

• 1-2 experience years in Customer Service/Customer Relation Officer/Account Executive or any related field
• Bachelor Degree from any major
• Proven track record in managing team of minimum 5 customer support executives, excellent verbal and written communication skills
• Ability to maintain calm under pressure, problem solver and collaborate with across functions
• Efficiency and organizational skills
• Strong administrative skills such as computer literacy in order to type up reports, results and details of customer interaction

• Provide support to shipper (Aggregator & Dropshipper) and analyze shipper business
• First level support for shipper on any issue related to Shipping enquires and complaints (Exp.: Operations, COD, IT and Finance)
• Actively manage and resolve shipper issues by clarifying the shipper’s complaint, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution
• Conduct regular discussion with shipper to discuss improvement plan for volume growth or issue mitigation (if any)