Shipping Operation & Claims Assistant

at  Dole Nordic

Are you passionate about logistics, customer service, and the fresh produce industry? At Dole Nordic A/S, we are dedicated to delivering high-quality fruits and vegetables to our customers. We’re searching for a detail-oriented Shipping Operation & Claims Assistant to join our dynamic team in Køge. If you value responsibility, innovation, and passion, we want to hear from you!

WHAT YOU BRING

We are looking for someone who can thrive in a dynamic environment and contribute meaningfully to our team. The ideal candidate has:

• At least 5 years of experience in shipping claims processing or a related field, preferably within logistics or shipping.
• Strong organizational skills and the ability to prioritize effectively.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite.
• A sharp eye for detail and strong analytical capabilities.
• The ability to work both independently and collaboratively.
• Knowledge of shipping regulations and practices (an advantage).
• Fluency in English; proficiency in a Scandinavian language is a plus.

As our Shipping Operation & Claims Assistant, you will:

• Assist in processing and managing shipping claims related to our fresh produce on a global role.
• Gather necessary documentation and information from clients, carriers, and vendors.
• Maintain accurate and organized records of all claims activities and correspondence.
• Communicate effectively with internal teams and external partners to facilitate claim resolution.
• Ensure compliance with company policies and regulatory requirements.
• Provide administrative support.
• Monitor the progress of claims and follow up on outstanding issues.
• Monitor vessel arrivals.
• Assist with coordination with shipping when troubleshooting.