Shipping Support Representative

at  Purolator

IT’S NOT A PACKAGE. IT’S A PROMISE®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you too.

DESCRIPTION

The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.

• Shift Hours: 37.5 hours weekly
• Shift Timings: Monday to Friday 12:30pm-8:30pm
• Pay Rate: $20.32
• Address: 11 Morse St, Toronto, ON M4M 2P7

This is a SRR room only, The person needs to be comfortable in a warehouse environment, handling and scanning freight, using computers and comfortable on the phone to customers.

EXPERIENCE

3 months experience working with computers / technology (e.g., word processors, document management systems, scanners, etc.)
3 months experience troubleshooting for scanners and printers

SKILLS

Operations Procedures
Document Management
Computer Operations Standards and Procedures

RESPONSIBILITIES

Enter billing and shipping data and reconciles Chain of Signature (COS) documents.
Prepare, collect, track, and store courier documentation
Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness
Prepare the Red bin to be sent to the Hub in the evening
Complete administrative functions
Track 407 transponder usage logs to ensure all transponders are returned
Prepare reports for managers to ensure accuracy
Test and maintain an inventory of replacement batteries for handheld package scanners Replace consumed batteries
Send malfunctioning scanners for repair to external repair vendor.
Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors