Shop Manager - Anaheim

at  Lehr Auto

LEHR is the leader in Emergency Vehicle products and installation with locations in Oregon, Nevada, and California. At LEHR, our Mission is to provide superior customer experience, supply only the best quality brands, and achieve the highest degree of workmanship in every vehicle we create with individual pride. We strive to see every First Responder thoroughly equipped to respond to every emergency. LEHR is seeking an experienced and dynamic Shop Manager for our Anaheim location.

LEHR IS AN EQUAL OPPORTUNITY EMPLOYER AND WELCOMES APPLICATIONS FROM INDIVIDUALS OF ALL BACKGROUNDS AND EXPERIENCES.

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Shop Operations

• Manage day-to-day shop operations ensuring smooth and efficient workflow
• Oversee inventory management, including ordering, stocking, and organizing products related upfitting emergency vehicles
• Implement and maintain shop policies and procedures to ensure compliance with company standards and safety regulations
• Train team members on the installation standards and build requirements and effectively monitor the success of technicians
• Collaborate with the Director of Operations to Identify new process opportunities and maximize labor resources using product knowledge and analytical skills.
• Establish production and labor time targets for your build team under the direction of the Director of Operations to ensure actual results meet or exceed objectives
• Monitor shop financial performance, including budgeting, expense tracking, and profitability
• Implement cost-saving measures while maintaining product quality and customer satisfaction

Staff Management

• Lead, train, and supervise shop staff and hourly workers, including scheduling and performance evaluations
• Foster a positive and productive work environment, encouraging teamwork and professional development
• Handle staffing issues, including conflict resolution and disciplinary actions when necessary
• Assist in the implementation of production standards and best practices to ensure 100% team acceptance

Customer Service

• Provide exceptional customer service, addressing inquiries and resolving issues related to emergency vehicle builds
• Assist customers with product selection, technical support, and installation advice
• Ensure a high level of customer satisfaction and build long-term relationships with clients

Technical Expertise

• Effectively read and interpret manufacturer installation and instruction manuals
• Utilize knowledge of 12V systems to assist with technical support and troubleshooting
• Stay updated on industry trends and advancements in upfitting methodologies to provide informed recommendations
• Ensure that all products and services meet quality and safety standards

Attributes of a Strong Candidate

• High School Diploma
• Experience in a retail or technical managerial role with specific experience in 12V systems - preferred (3 years minimum)
• Strong understanding of 12V electrical systems, including installation, troubleshooting, and maintenance
• Proven ability to manage, motivate, and develop a team in a dynamic environment
• Exceptional interpersonal and communication skills
• Stellar Customer Service
• Strong organizational and multitasking abilities with attention to detail
• Proficiency with relevant tools and software used in managing shop operations and inventory
• Certifications - OSHA Safety Certificate, Certified Manager Certification, and Forklift Safety and Inspectors - preferred
• Associate’s degree in fields like business administration, automotive technology, or a related field – preferred