Shop Manager - Truck

at  Inland Truck Equipment

ALL IN ON A REWARDING CAREER AT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.
We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.
Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.
This position is located at our sales and service dealership in Vernon, BC

Maintain control of shop technicians, tools, processes, and procedures. This includes:

• Consistent and regular schedule review for incoming and ongoing work.
• Routine Floor Management updating the ongoing jobs so the Front Service Counter can keep our customers informed.
• Ensuring technicians have all relevant information and resources to complete their work to expectation.
• Support the creation of accurate repair estimates.
• Ensure warrantable repairs meet OEM criteria.
• Ensure workorders are complete and accurate before sending back to the Front Service Counter.
• Support and ensure Technicians are meeting productivity, efficiency, and proficiency targets.
• Ensure timely and accurate updates to the Front Service Counter.
• Proactively identify repair or process issues in real time.
• Lead by example and always display professional and ethical conduct.
• Assist the Service Manager with performance management of technicians.

Contribute to successful shop performance

• Maintain Technician productivity, efficiency, and proficiency.
• Contribute to meeting Dwell time (repair time) by following the Inland Way Service Process
• Participate in ongoing training opportunities and ensure your successful completion of required/recommended training offerings.
• Gross profit – accurate estimating, recommending service work and controlling Technician time on workorders.

General Duties

• Implement and maintain an effective dispatch system
• Communicates job status with the next shift supervisor (Service Advisor, Leadhand, etc).
• Maintains an organized tools, service trucks and repair logs.
• Ensures accurate estimates.
• Maintains strong working knowledge of warranty parameters for our OEMS and major component suppliers.
• Trains and reviews repair stories with the Technicians to ensure the Complaint, Cause, Correction, Complications and Confirmation are accurate.
• Becomes familiar with and complies with the company’s Health & Safety policies