Shopkeeper (Department Sales Manager)

at  IKEA

WHO YOU ARE

Enthusiasm, togetherness, and a “get-it-done” attitude is what our IKEA culture is built upon. We are optimists, constantly looking for new and better ways to do things. We believe that you, as us, will thrive when meeting incredible people that are on the same mission at IKEA. People who are humble, supportive, and absolutely committed to leading home-furnishing retail into the future and creating a better life for many people by putting the customer at the heart of all we do.

Why we will love you:

• Self-reliant and motivated with a proven ability to work as part of a larger team.
• Experience of actively selling through understanding your customers and their needs.
• Ability to prioritize and organize work and the work of others.
• Confident in communicating and managing/ leading others.
• Experience of setting action plans, as well as setting and following up on goals.
• Considered decision-maker, proven problem-solving ability.
• Good analytical skills.
• You are able to communicate fluently in Romanian and English.

• Ensure that the shop is in shape as new with fully stocked sales spaces at all times throughout the day and that co-workers are ready and available to help customers buy.
• Spend most of the working time on the shop floor, listen and learn from the customers.
• Presenting the products to reflect the width and depth of the IKEA range in order to satisfy and inspire the different home furnishing tastes of our visitors.
• Ensuring the IKEA merchandising basics and mechanical sales system are in place and functioning efficiently. Co-workers are available and actively offer assistance when customers need help and support.
• Delivering a commercial action plan for the range by working with matrix to understand the range priorities and local/national commercial opportunities, basing on the agreed goals and KPIs.
• Creating an environment of trust by encouraging frank, constructive, honest, two-way feedback with the team and other colleagues.
• Securing the training of co-workers in order to have a competent, commercially focused team that can support the selling process. Having in place a living succession plan.
• Delivering on agreed goals and KPIs by:
• working with the team on our weekly and monthly sales targets;
• commercially driving sales through the short-term and long-term action plans;
• analyzing KPIs and working with the team to create meaningful actions to achieve agreed goals;
• controlling costs through working in a lean, simple and cost-conscious way using best practice and encouraging the team to discover more effective ways of working