Shore Excursions Pre-Cruise Sales Manager

at  MSC Cruises

In line with current and future tourism trends, the Shore Excursions Pre-cruise Sales Manager oversees MSC tours pre-cruise sales performance, sets special agreements with MSC international offices, for both Individuals and Groups, coordinates contents and promotions on B2B and B2C channels, aiming to maximize revenue and improve guest satisfaction.

• 3+ years’ experience in a Sales Oriented department.
• 2+ years’ experience in the Cruises Shore Excursion Department is preferred.
• Fluent English. Knowledge of any additional language is a great advantage.
• Good knowledge of Microsoft office products including Excel, Word, PowerPoint & Publisher.
• Strong knowledge of IT systems (business intelligence, SAP, Qlik Sense)
• Flexibility.
• Strong Analytical Skills.
• Ability to travel up to 10% of the time.
• Understanding the needs of the customers and responds effectively with a plan of how to meet these.
• Setting, along with the Shorex business requirements and objectives, pre-sales revenue target, per Year, Season and Area, defining single Markets objectives, for Individuals and Groups, B2B and B2C shares, and communicates to all involved parties.
• Carrying out sales analysis and forecasts and presenting data to management.
• Enhancing Shore Excursions sales performance, focusing on pre-cruise, aiming to exceed revenue targets YOY by:

o Defining appropriate pricing for offers and sales actions to enhance pre-cruise sales of shore excursions for all destinations.
o Discussing promotional strategy and activities (commissions, special rates, and any related actions) with the sales and revenue MSC departments worldwide.

o Setting strategic plans, along with the marketing MSC department (B2B and B2C), to improve visibility of the Shore Excursions business through the available channels.

• Sharing performance (customer and revenue oriented) guidelines and expectations to Shorex Groups department, coordinating and supervising their activities.
• Keeping abreast of trends and changes in the operating area and seeks ways of improving the business accordingly
• Attending seminars, conferences, and events where appropriate

VISA REQUIREMENTS (if any)
Right to work in SwitzerlandPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide

Please refer the Job description for details