SIAM Manager with Dutch

at  Atos

WHO WE ARE.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters
Are you a dynamic professional with a passion for process management and service delivery? Do you thrive in a multi-vendor ecosystem and excel in driving continual service improvements? If so, we invite you to join our team as a SIAM Manager with Dutch.

REQUIREMENTS:

• English and Dutch fluent in speaking and writing
• Experience in multiple process management, decision making and customer exposed service delivery (min. 3 year of process management operational experience on manager role).
• Ability to communicate with multiple levels of an organization, including interaction with senior level business partners and with the customers
• Ability to take decisions where necessary within the scope of the role and consider the impact of decisions and actions on the customer.
• Responsibility of quality for delivered process, inputs for audits, reaching targets on service and organizational level

LEARN MORE ABOUT US

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

• Driving the process framework adherence across multiple vendor ecosystem
• You will be responsible for making sure that Services are E2E delivered by multiple parties and individually
• You will be negotiating, training all delivery teams within ecosystem (including external vendor teams) on how to utilize the processes agreed jointly
• You will drive common Continual Service Improvements programs
• You will be leading Process reviews and Supplier performance reviews
• You will oversee E2E delivery across entire scope
• Preparing and keeping up to date the process documentation
• Acting as an interface between processes, technical groups and customer
• Acting as escalation point to expedite processes
• Ensuring that E2E KPIs are reported, and their targets are met
• Analysing trends, anomalies to identify potential issues and opportunities for improvements