SIEM Administrator

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KNOWLEDGE AND ATTRIBUTES:

• Entry level knowledge of the needed infrastructure technology or Software.
• Entry level knowledge of the necessary management tools and management languages (for example PowerShell, python, SQL, ABAB etc.).
• Entry level knowledge of the underlaying protocols of the used technology.
• Developing proficiency at troubleshooting and good technical understanding.
• Good verbal and written communication skills and able to explain technical content to non-technical stakeholders.
• Knowledge of ITIL support process (Incident, Change and Request Management).
• Entry level understanding of the business processes which are delivered with the managed system.
• Ability to analyze information and evaluate results to choose the best solution and solve problems.
• Ability to work under pressure and meet deadlines.
• Ability to work in a fast-paced environment.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

• Bachelor’s degree or equivalent in Information Technology or related field.
• Relevant certification for the requested technology - CCNA, MCP, A+, Linus+, Microsoft Certified is beneficial.

REQUIRED EXPERIENCE:

• Entry level experience in a similar role gained within a similar information technology environment
  Workplace type:
  On-site Working

KEY RESPONSIBILITIES:

• Installs, tests and maintains new hardware or software to provide new services.
• Performs first-level troubleshooting and system analysis using standard checklists to resolve incidents and to ensure system availability.
• Performs system administration tasks of which include configuration, systems monitoring, troubleshooting, and support.
• Tests and validates new systems to ensure that it fulfils the request functionality and quality.
• Implements backup and recovery procedures to ensure the needed availability.
• Implements and performs system monitoring for proactive support by collecting examples such as availability, performance metrics and system logs.
• Performs hardware or software upgrades and patching.
• Execute standard changes as part of the Change Management Process.
• Executes tasks as part of the Request Fulfilment.
• Creates and manages tickets for the Incident Management, Change Management and Request Fulfilment.
• Documents work results, actions taken, steps to resolve, effort and resolution time in the ticketing system.
• Performs other tasks as defined, planned, and approved by leadership team.