Site Lead

at  ComfortDelGro Bus Pte Ltd

JOB DESCRIPTION

• Oversee the transport operations for the client with the management of Bus Captains & Buses for the delivery of bus services.
• Work closely with account managers to liaise with client’s representatives for the coordination of daily operations, fulfilment of Service Level Agreements (SLA) and development of operational enhancement initiatives.
• Submit monthly reports to client and management, and weekly reports for P&M Department.
• Perform monthly rostering of resources and ensure sufficient resources for the upcoming month.
• Work with the Ops Control Centre (OCC) to ensure that the daily scheduling of trips closely matches the monthly roster, and all trip and service requirements are fulfilled.
• Ensure optimal utilization of resources as part of daily trip planning consideration for effective management of operating cost.
• Monitor daily performance of trips and measure fulfilment of KPIs including timeliness of bus arrivals/departures, headway, ridership, serviceability of buses and cleanliness of buses
• Conduct regular analysis of trip performance data to refine the schedule for further optimization of resources.
• Develop and maintain incident and crisis management plans for identified contingency scenarios to ensure that procedures are established and rehearsed regularly to prepare for these contingencies.
• Communicate, enforce and ensure adherence to company SOPs and Ops Instructions.
• Develop risk management plan and apply mitigation measures to ensure safe operations.
• Inculcate strong safety culture at the Site and ensure that BCs develop a strong sense of safety instincts with regular reminders and training on safe driving practices.
• Inculcate strong service-orientation amongst BCs to delivery of service excellence
• Manage Site leadership team comprising Deputy Site Leader, Bus Captain Supervisors and Bus Captain
• In-Charge to ensure effective management of Bus Captains including driving performance as well compliance to driving, safety and service standards.
• Manage the morale, attendance and discipline of Bus Captains

Please refer the Job description for details