Site Operations Engineer

at  Discovery Education

As a Site Operations Engineer, you will be responsible for understanding all of Discovery Education’s portfolio of digital products and the underlying infrastructure that powers them. You will work closely with cross-functional teams to ensure the availability, reliability, and security of our cloud-based applications and services. Your knowledge of AWS Cloud, Puppet, Terraform, NewRelic, Honeycomb.io, Splunk, and SRE principles will be crucial in the observability of our applications to ensure reliable support for our business objectives.

CREDENTIALS AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience with NewRelic, Honeycomb.io, or similar monitoring and observability tools
• Legal right to work in the United Kingdom
  

  This role will sit in our Bath office with a hybrid schedule.

At Discovery Education, we are fulfilling our mission of preparing learners for tomorrow by creating innovative classrooms connected to today’s world.
Serving more than 4.5 million educators and 45 million students, available in approximately half of U.S. classrooms and primary schools in the UK, and more than 140 countries around the globe; we are on a journey to transform teaching and learning though innovative partnerships with school districts, states, ministries of education, and other like-minded organizations.
We have built an award-winning and highly reputable organization because of talented and driven people who work together to accelerate student achievement by tapping into students’ natural curiosity and desire to learn by capturing their minds and imagination through the fascination of Discovery.
Why Join Discovery Education?
Discovery Education believes empowering each team member is vital to cultivating high performing, highly engaged teams. Being a part of our team means we partner together to achieve mutual goals. To this end, Discovery Education offers inclusive and robust offerings. You can find a complete listing on our Career Page.

Career Development Ownership - Be the driver of your success!

• Continuing Education AND Tuition Reimbursement Programs
• Mentorship program and collaboration with veteran leaders
• Constant opportunities for cross-functional training and skill building
• Uncapped career growth

Team Member Wellness – When you feel great, you do great work!

• Leave for life’s moments including 7 recognized holidays
• Take PTO without the vacation guilt
• Annual Winter Holiday Break (typically the last week of December)

This opportunity is perfect for people interested in joining a high-performing, collaborative team, who enjoy a dynamic industry, and are excited about high-impact, project-based work.
Inspired? We would love the opportunity to review your candidacy! Select the blue “Apply Now” button at the bottom left of the screen to begin your application.
Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information

• Implement and maintain automated monitoring, alerting, and logging solutions to proactively identify and resolve issues in the cloud infrastructure and applications
• Collaborate with cross-functional teams to gather insights into the application’s inner workings, business needs, performance, security, and compliance requirements
• Comprehension of cloud infrastructure on AWS, using Infrastructure as Code (IaC) tools such as CloudFormation, Terraform, and Puppet
• Optimize and monitor AWS resources to ensure high availability and performance of cloud-based applications and services using tools like NewRelic
• Collaborate with security teams to implement and enforce security best practices, including identity and access management (IAM), network security, and data encryption
• Apply SRE principles to ensure that production systems are reliable, scalable, and maintainable
• Conduct performance analysis, capacity planning, and system tuning to optimize the performance and scalability of cloud-based applications and services
• Collaborate with DevOps teams to integrate continuous integration/continuous deployment (CI/CD) pipelines and automate deployment, scaling, and monitoring of applications and services
• Stay up-to-date with the latest AWS services, features, and best practices, and provide recommendations for adopting new technologies to improve the performance, reliability, and security of the cloud infrastructure
• Participate in on-call rotations and provide timely response and resolution to incidents and outages related to the cloud infrastructure
• Document and maintain technical documentation, including architecture diagrams, standard operating procedures (SOPs), and runbooks