Site Reliability Engineer

at  IBM

Introduction
At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
Site Reliability Engineers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Are you passionate about technology? Do you love building new things? Do you want to develop the future of IBM’s Cloud offerings? If you answered YES, then we have the right opportunity for you!
The shift toward the consumption of IT as a service, i.e., the cloud, is one of the most important changes to happen to our industry in decades. At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in analytics, security, commerce, and cognitive computing and with unmatched hardware and software design and enterprise reach, no other company is as well positioned to address the full opportunity of cloud computing.
We are looking for a dynamic Site Reliability Engineer to join our Cloud IaaS Operations Team in Dublin, Ireland who is responsive to market needs, to deliver value to our clients in a fast-changing cloud landscape. The SRE team dedicated to ensuring that the IBM Cloud is at the forefront of cloud technology, from data center design, Storage & Network architecture and compute clusters to flexible infrastructure services. We are building IBM’s next generation cloud platform to deliver performance and predictability for our customers’ most demanding workloads, at global scale and with leadership efficiency, resiliency and security. It is an exciting time, and as a team we are driven by this incredible opportunity to thrill our clients. This role will be on a shift rotation where you will work Sunday to Thursday or Tuesday to Saturday 4pm – 12 am.

In this Site Reliability Engineer role, you will work closely with several Data Centers, the entire Cloud organization and IBM vendors to support, maintain and operationally improve the IBM cloud infrastructure. You will focus on the following key responsibilities:

• Monitor the health of production and test systems 24x7
• Ability to respond promptly to production issues and alerts 24x7
• Execute changes in the production environment through automation
• Partner with other SRE teams and program managers to deliver mission-critical services to the market
• Support development of new and existing capabilities for our compute, storage and network infrastructure services
• Implement and automate infrastructure solutions that support IBM Cloud products and infrastructure
• Support the compliance and security integrity of the environment
• Work with Engineering to:
• Provide initial assessment and possible workaround of production issue
• Troubleshoot and resolve production issues
• Work with Support and Development teams to:
• Identify and resolve issues
• Discuss and plan integration tasks
• Provide technical escalation support for other Infrastructure Operations teams

Required Technical and Professional Expertise

• Excellent written and verbal communication skills
• Experience in hands-on production administration of large systems and environment
• Experience establishing and improving procedures within a mission critical environment
• Must be efficient in writing and debugging scripts
• Must be extremely comfortable using and navigating within a Linux environment
• Ability to do low level debugging and problem analysis by examining logs and running Unix commands
• Knowledge in Monitoring Technologies, Virtualization Technologies and Automation / Configuration Managements
• Monitoring technologies: Zabbix (preferred), Grafana, Nagios, ELK, Splunk, etc. (at least one)
• Virtualization technologies: Citrix Xen Hypervisor (Preferred), KVM(also preferred), libvirt, VMware vSphere, etc. (at least one)
• Automation and configuration management tools/solutions: Ansible, Salt, Chef, python, bash, puppet, Rundeck, etc. (at least one)
• Working knowledge with ServiceNow, JIRA, Confluence, and GitHub

Working knowledge with Container technologies: Kubernetes (preferred), Docker, etc.

Preferred Technical and Professional Expertise

• 2+ years of experience with GitHub, Perl and Python
• 2+ years of experience in virtualization environments such as AWS /Softlayer/Zen/VMWARE

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status