Site Reliability Engineer - IBM WebSphere Liberty

at  IBM

Introduction
IBM WebSphere Liberty Site Reliability Engineering (SRE) is a discipline that combines software and systems engineering to build and run large-scale, distributed, fault-tolerant systems. SRE is responsible for the availability and reliability of the IBM WebSphere Liberty Service, and ensure they meet the requirements of both internal and external users. We look for engineers who are motivated to collaborate with our Development squads to build and run sustainable production systems, and can evolve and adapt to changes in our fast-paced, worldwide environment. You should have a strong desire to work within a CI/CD environment and have a passion for embracing new cloud technologies and working with our customers to ensure they are successful. You need to be collaborative, able to handle responsibility, and love learning new techniques and tools. There is no requirement to be an expert in any one language or technology. However, knowledge of Go, Bash, Python, ArgoCD, Jenkins, Docker, Kubernetes, Openshift, or IBM Cloud/AWS/MS Azure would be useful. Knowledge in operating highly-available, zero-downtime production environments would also be beneficial. The key requirement is to have a passion for supporting, operating and developing a high-quality, highly available service.

Your Role and Responsibilities

• Scaling and managing the service in the Cloud environments
• Create sustainable systems and services through automation
• Ensure a healthy Production environment by monitoring availability and applying fault diagnosis and remediation as appropriate
• Drive incident management process and support a blameless post-mortems culture
• Partner with development teams to improve services via rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Ensure systems are Secure and Compliant

Required Technical and Professional Expertise

• Working knowledge of IBM WebSphere Liberty
• Site Reliability Engineering practices
• Experience in Cloud platforms
• Ability to code and primarily a software developer at heart
• Ability to write complex automation scripts
• Proficiency in one or more of the following: Go, Python, C, C++, Ansible or shell scripting
• BS degree in Computer Science or related technical field involving coding and / or systems engineering
• Experience with operating systems internals and /or networking
• Proactive with a ‘can do’ attitude and an ability to adapt to new technologies

Preferred Technical and Professional Expertise

Engineers that have been successful in this area typically have:

• Track record of understanding the customer problem, taking ownership, and collaborating with others to troubleshoot and define options for overcoming it
• Track record in performing live debugging (or historical debugging for RCAs) in production systems through log, metrics, infrastructure, and code analysis
• Great communication skills where they can summarize the customer problem and trials to others and take back recommendations to the customer
• Ability to self-prioritize issues based on customer impact
• Ability to bring back any learning and advocate for or implement improvements to troubleshooting documentation or software
• Are great team workers that are willing to turn their hand to whatever the highest priority issue of the day happens to be
• A solid engineering underpinning to understand what high-availability means
• They will understand and be skilled in Software component development, Container based deployments and best practice in Security, Compliance, High Availability, Resilience
• Will understand and can contribute to a delivery pipeline that takes code from development though to production in minimal time and little or no impact on the customer and designs and implements tools for automated deployment and monitoring of multiple environments
• They will understand and have worked in collaborative, agile environments, understanding all the key aspects of delivering high quality software services

About Business UnitThe IBM Software Site Reliability Engineering organisation has clear goals of meeting/exceeding reliability targets, improving profitability, improving client success whilst having fun with innovations:

• Be the SRE domain expert in IBM – we lead and influence SRE features and implementations across IBM
• Automation is core to our function – we are relentless on identifying and eliminating toil by leverage AI and pushing innovation
• Wow the clients with the work we do – we are passionate about delivering an outstanding user experience
• Be data driven to measure and, demonstrate the meeting/exceeding of our goals
• Standardize on technology and platform across offerings to align with IBM strategy and leading industry practices
• Streamline tooling and processes, building on synergy with other parts of IBM
• Optimize the technology stack to reduce spend and contribute to responsible computing while meeting customers’ needs and commitments
• Celebrate the successes and amplify what we do well. We learn from failures to do things differently to boost client trust

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
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Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

• Scaling and managing the service in the Cloud environments
• Create sustainable systems and services through automation
• Ensure a healthy Production environment by monitoring availability and applying fault diagnosis and remediation as appropriate
• Drive incident management process and support a blameless post-mortems culture
• Partner with development teams to improve services via rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Ensure systems are Secure and Complian