Site Reliability Engineer / Technical Support Developer

at  Oxehealth

ABOUT OXEHEALTH

Safer, smarter mental health care: we have created the first patient monitoring platform for mental health hospitals.
The Oxehealth system captures medical-grade physiological data entirely contact-free, providing staff with valuable patient information without the need for impractical or unsafe equipment.
Hospitals using our platform have scientifically proven to deliver safer, higher-quality and more efficient mental health care, benefitting their patients, their staff and their entire organisation.
We are in half of NHS mental health trusts in England, have customers in Sweden, and are rapidly expanding in the US.
We are looking for a Site Reliability Engineer or Technical Support Engineer with developer experience that wants to be part of our growth journey.
In this role, you will develop expert knowledge of our infrastructure and platform to tackle level 2 (L2) support issues, and continually provide a better service to our customers by developing tooling, monitoring and alerting to proactive identify issues and efficiently fix them.
We are growing quickly. The ideal candidate will be motivated to be part of our growth journey and interested in becoming a team leader/manager as their career progresses.

MINIMUM EXPERIENCE

• 3+ years experience in efficiently investigating potential bugs and performance issues and implementing solutions
• Experience designing, architecting, debugging, testing, and creating well-documented Python code

DESIRABLE EXPERIENCE

• Developing proactive monitoring and analytics to enable high-quality support
• Experience with any of our tech stack listed below
• BSc in Computer Science or a related field, or equivalent experience in the software industry

RESPONSIBILITIES

• Provide L2 support by troubleshooting and resolving hardware, software, and network issues to minimise disruption to the customer
• Drive projects that improve our processes and our customer experience, including: (1) Managing the design and development of monitoring and alerting systems; (2) Improving troubleshooting through developing better tooling, and creating better workflows and documentation; (3) Identifying platform enhancements through indepth understanding of persistent issues using data; (4) Automating manual tasks to improve operational efficiency and reduce technical debt
• Mentor teammates on new tools, technologies and troubleshooting
• Be a team flagbearer for bringing in and adopting best practices for L2 support
• Complete software configuration and deployment of new features for customers

KEY COMPETENCIES TO THRIVE IN THE ROLE

• Strong communication skills with technical and non-technical people
• Strong initiative and problem-solving skills
• Excellent attention to detail
• The ability to quickly understand new technologies, and become an expert in our infrastructure and platform
• Enthusiastic about working in a team and motivated by contributing to the team’s success as well as supporting and mentoring teammates