Site Reliability Engineer

at  Virginia Farm Bureau

The Level One Site Reliability Engineer plays a crucial role in ensuring the smooth deployment of code from non-production to production environments. This role involves managing defects, coordinating with developers for timely resolutions, and providing on-call support for batch processing. The primary duties include:

• Code Deployment: Oversee the deployment of code from non-production to production environments, ensuring minimal disruption and adherence to best practices.
• Defect Management: Identify, track, and manage defects. Collaborate with developers to ensure timely and effective resolution of issues.
• Coordination: Act as a liaison between development teams and other stakeholders to facilitate communication and resolve any deployment-related issues.
• On-Call Support: Provide on-call support for batch processing, ensuring availability to address and resolve any issues that arise during off-hours.
• Monitoring and Reporting: Monitor system performance and generate reports to identify trends and areas for improvement.
• Documentation: Maintain comprehensive documentation of deployment processes, defect management, and support procedures.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• Proven experience in technical support or a related field.
• Proficiency in at least one programming language (Python, Go, Java, etc.).
• Strong knowledge of Microsoft systems.
• Analytical mindset with the ability to troubleshoot complex issues.
• Make informed decisions under pressure.

MINIMUM SKILL QUALIFICATIONS

• Strong analytical/strategic and problem-solving skills.
• Strong interpersonal skills with a successful track record of working in teams.
• Experience with batch job and automation platforms.
• Strong oral and written communication skills.
• 1-2 years of technology experience.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Information Systems / Computer Science / Business or equivalent.
• Experience facilitating cross-functional teams in developing solutions to complex problems and business needs.
• Proven effective team player.
• 3-5 years of technology experience.
  At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!
  Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.
  VAFB supports compliance with COVID-19 protocols

PRIMARY DUTIES

• Promote application code and updates through lower environments into production.
• Assist with the monitoring, incident response, and reliability of production systems.
• Participate in post-incident reviews and root cause analysis.
• Automate deployment, scaling, and configuration management.
• Ensure adherence to security standards and compliance requirements.
• Set up and maintain monitoring and automation tools
• Create alerts and respond to incidents promptly.
• Collaborate with development, QA, and product teams to improve system reliability.
• Communicate technical concepts effectively to non-technical stakeholders.
• Thrive in a dynamic, fast-paced environment.

The Level One Site Reliability Engineer plays a crucial role in ensuring the smooth deployment of code from non-production to production environments. This role involves managing defects, coordinating with developers for timely resolutions, and providing on-call support for batch processing. The primary duties include:

• Code Deployment: Oversee the deployment of code from non-production to production environments, ensuring minimal disruption and adherence to best practices.
• Defect Management: Identify, track, and manage defects. Collaborate with developers to ensure timely and effective resolution of issues.
• Coordination: Act as a liaison between development teams and other stakeholders to facilitate communication and resolve any deployment-related issues.
• On-Call Support: Provide on-call support for batch processing, ensuring availability to address and resolve any issues that arise during off-hours.
• Monitoring and Reporting: Monitor system performance and generate reports to identify trends and areas for improvement.
• Documentation: Maintain comprehensive documentation of deployment processes, defect management, and support procedures