Site Reliability Engineer

at  WTW

DESCRIPTION

• Collaborate with cross-functional teams to ensure the reliability, availability, and performance of our client-facing services
• Maintain and configure observability platforms such as Datadog
• Proactive monitoring of production and other environments to ensure stability, availability, security and integrity
• Design and implement automation and processes to improve the efficiency and effectiveness of the teams and other support functions
• Engage with business stakeholders to gather requirements, address concerns, and provide updates on projects and system status
• Contribute to the design, build and operational management of the services
• Lead incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues
• Work closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articles.
• Participate in on-call rotation to provide support and ensure system uptime

QUALIFICATIONS

The essential skills/experience for this position are:

• Solid experience in Site Reliability Engineering or a similar role such as DevOps
• Experience of running 24x7 services in a public cloud, ideally Azure
• Deep understanding of cloud infrastructure and services, including best practices for monitoring, scaling, and security
• Experience with observability platforms such as Datadog or similar tools
• Strong interpersonal skills, with the ability to work effectively with many stakeholders
• Solid verbal and written communication skills, and the ability to present technical information clearly and concisely
• Previous experience working with external clients is needed
• Experience with conducting Post-mortems or Post Incident Reviews
• Confidence in making decisions and taking ownership of projects
• Experience with Azure DevOps pipelines (or similar) and scripting languages, such as Python or PowerShell
• Customer centric, passionate about delivering great services
• You’re collaborative, enjoy problem solving and mentoring others

Other highly desirable, but not essential skills are:

• Azure certifications, such as Azure Administrator, Azure Developer, or Azure DevOps Engineer
• Familiarity with Infrastructure as Code (IaC) tools like Pulumi, Terraform, ARM Templates, or Azure Bicep
• Knowledge of containerization and orchestration technologies, such as Docker and Kubernetes
• Familiarity with programming languages such as C# would be welcome
• Previous experience working with Configuration as Code technologies such as Puppet or Ansible
• Familiar with high volume Web APIs.
• Familiar with PagerDuty.