Site Reliability Engineer

at  Xactus

WHO WE ARE:

Xactus (pronounced ‘Zac-tus’) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. With 2 operation centers across the U.S., Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy - while also closing more loans more quickly with greater profitability.
We provide a friendly work environment while also providing many opportunities for you to enhance your skills. We have a top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!

WHO YOU ARE:

You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.

SUMMARY:

The Site Reliability Engineer (SRE) is a key player in maintaining the stability, scalability, and security of our infrastructure. The SRE bridges the gap between development and operations, ensuring that our systems are robust, scalable, and efficient. This role collaborates with cross-functional teams to optimize the performance and reliability of our software systems, automates processes, and handles production incidents with a focus on continuous improvement.

ESSENTIAL FUNCTIONS:

The following is a list of essential functions, which is subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function based on business needs or at its sole discretion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• System Monitoring & Incident Response:
• Monitor system performance, reliability, and availability.
• Respond to incidents, troubleshoot issues, and ensure timely resolutions.
• Maintain on-call rotations and ensure reliable incident communication and management.
• Performance Optimization:
• Identify performance bottlenecks and work to optimize system performance.
• Conduct capacity planning and implement strategies to ensure the system meets future demands.
• Monitor application and infrastructure metrics to ensure proactive identification and resolution of issues.
• Collaboration & DevOps Culture:
• Work closely with software engineers to design scalable and reliable services.
• Advocate for best practices in system design, deployment, and monitoring.
• Help foster a DevOps culture, encouraging knowledge sharing and continuous improvement across teams.
• Security & Compliance:
• Implement security best practices across the infrastructure.
• Ensure systems adhere to compliance and data privacy regulations (e.g., GDPR, SOC 2).
• Perform regular system audits to maintain security and compliance standards.