Site Services Specialist (Post Room)

at  Ricoh

ABOUT RICOH:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today

What you will be doing

• Deliver an efficient Post Room service to the customer, to meet agreed SLA’s and customer satisfaction
• Help solve operational problems quickly and efficiently to ensure the most efficient service is provided
• Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered
• To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations
• To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s
• Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
• Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology

You will ideally have

• Proven experience working in a similar role (post rooms)
• Team oriented pro-active, open minded team player
• Good organisational skills with an attention to detail
• Excellent communication skills, both verbal and in writing
• Excellent customer service skills
• Ability to demonstrate commitment and flexibility at all times
• Multi-tasking skills and ability to work on a variety of items simultaneously
• Good Time Management skill

In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

• Deliver an efficient Post Room service to the customer, to meet agreed SLA’s and customer satisfaction
• Help solve operational problems quickly and efficiently to ensure the most efficient service is provided
• Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered
• To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations
• To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s
• Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
• Ensure the site is compliant and adheres to the Ricoh Service Excellence methodolog