Site Specialist II - Inventory/Order Support - Andover, MA

at  Thermo Fisher Scientific

JOB DESCRIPTION

As a Site Specialist II at Thermo Fisher Scientific Inc., you’ll have the opportunity to join a world-class team that is dedicated to making a positive impact on a global scale. Our Mission is to enable our customers to make the world healthier, cleaner, and safer, and with your help, we can achieve that goal.

EDUCATION:

Must possess a High School Diploma/GED

EXPERIENCE:

Previous inventory experience strongly encouraged.
Customer service experience a plus

KNOWLEDGE, SKILLS, ABILITIES

• Proven verbal, written and presentation skills.
• Must maintain Thermo Fisher Scientifics’ Four-I Values
• Shown excellence in customer service.
• Detail oriented, problem solver, promotes team environment.
• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
• Proficient multi-tasking and time-management skills.
• Demonstrate a self-motivation in completing work assignments.
• Maintain a professional appearance at all times.

• Using inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Working within computer systems to access and follow standard operating procedures.
• Proactively communicating with the supervisor any customer concerns and/or potential problems.
• Effectively addressing customer concerns within established resolution timeframes.
• Engaging in process improvement activities.
• Other responsibilities as assigned by management.