Site Support Engineer

at  Tata Consultancy Services

THE ROLE

As an End User Computing/Site Support Engineer, you’ll play a vital role in providing onsite support for desktop devices, troubleshooting network connectivity issues, and ensuring the smooth operation of IT systems. Are you passionate about delivering exceptional customer service and resolving complex desktop problems for end-users? If you’re eager to take on new challenges, collaborate with a diverse team, and make a significant impact in the world of IT support, we want to hear from you!

Key responsibilities

• Establish and maintain excellent relationships with customer stakeholders, ensuring their IT needs are met effectively.
• Provide onsite analysis, diagnosis, and resolution of complex desktop problems for end-users.
• Install, configure, test, maintain, and troubleshoot end-user and network hardware, peripheral devices, and software.
• Support Desk side issues per contract and serve as the point of contact for all IT-related issues at the site.
• Provide hardware break/fix support and warranty support for desktop, laptop, tablets, and workstations.
• Administer and resolve issues with associated end-user workstation network software products.
• Configure new users to the domain and set up new computers/laptops.
• Maintain the IT ticketing system and analyze Service Desk calls for desktop devices.
• Troubleshoot network connectivity issues in LAN/WAN environments.
• Assist with securing the network by setting up and maintaining antivirus and applying software security updates.

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Be part of an exciting team where you will be challenged every day, utilizing your skills, knowledge, and experience in managing iOS devices and supporting VMware AirWatch/Workspace One/Intune/O365 products/SNOW.
• Take on new challenges and work closely with stakeholders to establish and maintain excellent relationships, continuously improving processes for enhanced efficiency and effectiveness.
• Grow your career with a dynamic global IT consultancy, where your passion for delivering exceptional customer service and resolving complex desktop problems will make a significant impact