Ski Holiday Sales Consultant (fixed term contract)

at  Inghams Santas Lapland

The great outdoors is our happy place and it’s open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature’s in your nature… if you’re itching for adventure - you’ve found your people.
We are united by our shared passion for our exceptional brands- Inghams and Santa’s Lapland. Driven by a strong sense of purpose, staying true to our commitment to our people and planet.
If you’re looking for a career that’s not just a job but a fulfilling adventure, we welcome you to explore opportunities with us. Join our team and be part of a dynamic, purpose-driven business dedicated to making a positive impact in the world. Join us on our journey, creating extraordinary travel experiences for all.
Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel.
We put people at the heart of everything we do and are proud of the extensive benefits we offer.
This role is based in Farnborough, Hampshire with 2 days per week in the office, but remote working requests may also be considered. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Working hours will be on a rota, to include 2 Saturdays and 1 Sunday per month:
09:00 - 20:00, Monday to Friday
09:00 - 17:30, Saturday
10:00 - 16:00, Sunday
Salary: £23,400 + £5,600 on target earnings per annum.

About the role:

• Service incoming calls and emails from direct clients and travel agents with an outstanding & friendly approach to customer service.
• Strive to achieve individual & team KPI’s set in line with department standards.
• Develop a clear understanding of guests/agents requirements to meet expectations for our brand to ensure the right holiday is found to meet their needs.
• Enhancing our customer holiday by offering additional holiday extras/items to reinforce the benefit of booking through us not a competitor.
• Delivering exceptional customer service at all times.
• Good organisational skills and attention to detail.
• Working closely with other team members to promote a strong team ethic.
• Making outbound calls to existing customers and pro-actively chasing leads to create sales.
• Responding quickly, accurately and effectively to sales enquiries.
• Execute all assigned tasks efficiently to meet sales and service targets.
• Building up knowledge of competitors.
• Deliver an end to end guest experience.

Am I the right person?
This position is ideal for a winter sports enthusiast who is passionate about travel and have a strong customer service skills. You’ll need to be a committed team player and comfortable at managing complex inquiries and holiday costings. Building and maintaining strong relationships with guests and agents, offering expert guidance

and specialist information. Your expertise in winter sports destinations and proficiency in handling related queries will be essential in tailoring unforgettable experiences for our customers. We are looking for your application to demonstrate:

• In-depth knowledge of popular ski destinations, resorts, and ski-related services.
• Passion and interest for travel.
• Proactive & positive attitude.
• Hard working, with excellent attention to detail.
• A good telephone manner with good communication skills.
• Professional, friendly, approachable and a good team player.
• Desire to develop your career within a large travel business.
• Previous experience in a customer facing environment.
• Strong computer skills and numeracy skills.
• Passion for skiing and a genuine interest in providing exceptional customer experiences.

Sustainability and responsible tourism is at our core and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
Inghams & Santa’s Lapland are a part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski and walking holidays with Inghams and Santa’s Lapland; adventure travel with Explore Worldwide; and self-guided experts, Inntravel

• Service incoming calls and emails from direct clients and travel agents with an outstanding & friendly approach to customer service.
• Strive to achieve individual & team KPI’s set in line with department standards.
• Develop a clear understanding of guests/agents requirements to meet expectations for our brand to ensure the right holiday is found to meet their needs.
• Enhancing our customer holiday by offering additional holiday extras/items to reinforce the benefit of booking through us not a competitor.
• Delivering exceptional customer service at all times.
• Good organisational skills and attention to detail.
• Working closely with other team members to promote a strong team ethic.
• Making outbound calls to existing customers and pro-actively chasing leads to create sales.
• Responding quickly, accurately and effectively to sales enquiries.
• Execute all assigned tasks efficiently to meet sales and service targets.
• Building up knowledge of competitors.
• Deliver an end to end guest experience