Skip Trace Agent

at  Goeasy

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.
Our National Contact Center is the heartbeat of goeasy Ltd! We support over 400 locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.
As a Skip Trace Agent, you will maximize business revenue through account management and tracking deliquent accounts.
No experience, but have the right attitude? We offer full comprehensive training programs to equip you with the tools needed for success.

SKIP TRACE JOB DESCRIPTION

• Perform collection skip-tracing activities to locate customer contact information.
• Utilize company provideded internal and external skip tools and the phone to locate customers and recover accounts.
• Attempt verbal contact with our customer, references, landlords, workplace, and associates via phone.
• Communicate with third parties for the purpose of obtaining customers’ location information.
• Review and analyze credit applications and reports.
• Proper handling of inbound/out bound skip calls.
• Meet daily and monthly targets established by management.
• Provide frequent updates back to management summarizing progress being made.
• Maintain account history and update account records with newly located details from skip-tracing.
• Regularly communicate and provide collections team with updates regarding account status and service levels; recommend changes if needed.
• Comply with all federal and province regulations.
• Comply with all office policies and procedures.

Please refer the Job description for details