Sky Outbound Customer Service Advisor

at  Firstsource Solutions UK LTD

Role: Outbound Sales Advisor
Full time: 37.5 hours, permanent
Salary: £11.55 per hour (£22,522.50) plus the opportunity to earn incentive.
Location:  Floor 3 Lincoln Building, 27-45 Great Victoria Street, Belfast, BT2 7SL (On-site Role)
Operational Hours between: 8am – 8pm Monday to Friday

REQUIREMENTS OR SKILLS:

· Previous experience in sales – whether that’s face to face or contact centre based.
· Target driven, with proven track record of achieving results
· The ability to stay self-motivated in a competitive environment
· A passion for people and providing them with the best products & service
· The ability to read your customer and really understand their needs
· PC literate

THIS CHALLENGING AND REWARDING ROLE IN PARTNERSHIP WITH SKY COMES WITH GENEROUS BONUS INCENTIVES.

At Firstsource, everything we do is centred around people. With us, you can learn new skills and develop your career. In addition, as a SKY agent, you will receive free Sky TV package and discounted prices on other SKY products!

YOUR MAIN RESPONSIBILITIES WILL INCLUDE:

• Conducting outbound calls, speaking to SKY customers about topics such as premium upgrades, broadband upgrades and speaking with customers who are in the process of leaving Sky for another provider.
• Provide excellent customer service to customers
• Retain customers through great conversations and reviewing their packages to suit their financial circumstances.