Small Work Engineer

at  Mitie Group plc

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We’re the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we’re very proud of this. Join us and together there’s no limit to what we can achieve.
Company name:
Mitie FM Ltd
Job Title:
Small Works Engineer - Projects
Reporting to (position)
Small Work Manager (Lucy Levick)
Hours
40
Our values and behaviours

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

Overview of our business

• Mitie is a UK bases facilities management and technical services company (revenue c.£3.4bn). We are one of the UK’s 250 largest public companies.
• Mitie / Communities revenue (£400m) is one of the 4 major business divisions within Mitie, along Technical Services, Business Services and Central Government & Defence. At Mitie Communities, we service public sector clients in Healthcare, Education (schools and universities), local authorities, councils and emergency services. We provide our clients with both soft and hard facilities management services. Our contracts include both commercial out-put specified contracts and Private Finance Initiative contracts.

Role Objectives

• Work collaboratively as part of the Projects Team
• To provide a full building fabric service where required. Which meets statutory and contractual obligations.
• Work effectively and efficiently to deliver assigned carpentry and multi-skilled works were deemed competent and sufficiently trained
• Complete all work-related documentation accurately and in a timely manner.
• Support Trust staff, patients and visitors to the facilities, ensuring a positive patient experience.

Main Duties

• Support your line manager in all commercial aspects of the services, ensuring statutory and contractual compliance.
• Be proactive and have the ability to anticipate and/or diagnose and repair issues.
• Ability to record work accurately on work sheets and computer-based systems.
• Review and propose recommendations to improve productivity and the efficiency of set routines and work schedules with your line manager.
• Challenge and promote safe working to ensure Quality, Health, Safety and Environmental (QHSE) compliance is at the forefront as what is delivered as evidenced by application of Mitie’s LiveSafe application, no Lost Time Accidents (LTA) or serious workplace accidents, occupational diseases or specified dangerous occurrences (near misses), as defined by the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR).
• Ensure effective Risk Assessments are completed on PDA for all works.
• Perform related duties as assigned, within your scope of practice.
• Proactive and positive approach to work.
• Must have sound interpersonal skills and attention to detail.
• Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.
• Provide excellent customer service to the client and patients / visitors, ensuring they are made aware of work order progress in a timely manner.
• Ensure clients operational procedures are always adhered to.
• Obtain appropriate authorisation for access into restricted areas from the client’s representative as and when required.
• Able to carry tools and equipment by hand up to 20kg.
• Able to ascend/descend vertical access equipment; able to work at height.
• Committed to the delivery of excellent customer service.

Person Specification

• PFI/Healthcare experience advantageous.
• Served a recognised trade training scheme to NVQ level 2 minimum in the Building Fabric environment.
• Experience in painting/plastering/floor laying/plumbing would be advantageous.
• Highly motivated and driven by social responsibility to achieve the highest levels of delivery in a healthcare environment.
• Confident, with the ability to work under pressure in a calm and positive way.
• Excellent people and communication skills with the ability to express your thoughts clearly, whether written or spoken.
• A dedicated team player with an enthusiastic personality.
• Evidence of experience that provides the competencies, however gained.

Working within the Mitie Values and Behaviours
People Mitie is a people business. Our people and their drive to do their jobs to the best of their ability, makes us different.
Trustworthy -
How we behave…

We do what we say we will

• We treat all colleagues with respect
• We challenge people when they don’t do the right thing
• We welcome advice from anyone that might improve what we do
• We are open and honest
• We think safety and always follow rules for safe working

Helpful -
How we behave…

We go out of our way to make a difference

• We work with each other to achieve the best for clients and for Mitie
• We share information and help colleagues succeed
• We build great relationships
• Our first response to requests will always be positive
• We look out for each other, never walking by unsafe actions or situations

Inspiring -
How we behave…

We help others to be the best they can

• We support and encourage each other to develop
• We lead by example
• We set clear expectations
• We listen to and learn from others
• We learn from mistakes and incidents to prevent reoccurrence

Passion Take our people, add their passion and you get something really special!
Spirited -
How we behave…

We give it everything we’ve got

• We do good things for each other, the environment and the community
• We appreciate diversity and encourage it
• We demonstrate team spirit
• We are committed to doing things better and setting new standards in all that we do
• We take pride in what we do and have fun doing it
• We celebrate success and say thank you

Fresh Thinking We want our people to find inspiration from skill development, career progression and enjoy respect and recognition for a job well done.
Pioneering -
How we behave…

We do things that excite and amaze

• We bring new ideas to the way we do things
• We are willing to try new things
• We encourage and support innovation
• We consider things from other peoples’ points of view
• We embrace new thinking and technologies
• We build health and safety into everything we do

Health and Safety Responsibilities

• Follow group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of

service delivery or risk to health and safety or the environment.

• Use of all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your line manager and your divisional incident report system.

Information Security

• Ensure compliance within Mitie’s information security procedures in all activities at all times.
• Proactively identify and report security risks to your line manager.
• Report actual and suspected security incidents.

Note
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.
At Mitie we know that ‘our diversity makes us stronger.’ We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are immensely proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring, and our people and customers thrive when we get this right

Role Objectives

• Work collaboratively as part of the Projects Team
• To provide a full building fabric service where required. Which meets statutory and contractual obligations.
• Work effectively and efficiently to deliver assigned carpentry and multi-skilled works were deemed competent and sufficiently trained
• Complete all work-related documentation accurately and in a timely manner.
• Support Trust staff, patients and visitors to the facilities, ensuring a positive patient experience

Main Duties

• Support your line manager in all commercial aspects of the services, ensuring statutory and contractual compliance.
• Be proactive and have the ability to anticipate and/or diagnose and repair issues.
• Ability to record work accurately on work sheets and computer-based systems.
• Review and propose recommendations to improve productivity and the efficiency of set routines and work schedules with your line manager.
• Challenge and promote safe working to ensure Quality, Health, Safety and Environmental (QHSE) compliance is at the forefront as what is delivered as evidenced by application of Mitie’s LiveSafe application, no Lost Time Accidents (LTA) or serious workplace accidents, occupational diseases or specified dangerous occurrences (near misses), as defined by the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR).
• Ensure effective Risk Assessments are completed on PDA for all works.
• Perform related duties as assigned, within your scope of practice.
• Proactive and positive approach to work.
• Must have sound interpersonal skills and attention to detail.
• Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.
• Provide excellent customer service to the client and patients / visitors, ensuring they are made aware of work order progress in a timely manner.
• Ensure clients operational procedures are always adhered to.
• Obtain appropriate authorisation for access into restricted areas from the client’s representative as and when required.
• Able to carry tools and equipment by hand up to 20kg.
• Able to ascend/descend vertical access equipment; able to work at height.
• Committed to the delivery of excellent customer service

Health and Safety Responsibilities

• Follow group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure o