SMB Agency Partner Manager

at  TikTok

ABOUT US:

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

WHY JOIN US:

Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
TikTok’s SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. To help businesses achieve their marketing goals on TikTok, no matter how big or small, our SMB team combines operational expertise with a customer-centric strategic mindstep. You will be doing so by designing and executing scaled sales & service delivery strategies, as well as ensuring that our customers have the right tools and product at their fingertips.
We’re looking for a dynamic, passionate SMB Agency Partner Manager with a digital advertising background in a media or digital agency to join our growing Agency team in Dublin. You will be a crucial member of a growing team that will partner with media agencies across our UK and Ireland markets, in structure with the goal of educating, nurturing and growing our portfolio of media agency partnerships. You will look to establish and strengthen your client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support SMB customers within our agencies ecosystem.

MINIMUM QUALIFICATIONS:

• As this role covers the UK/I markets, business fluency in English is essential in this role.
• Experience and knowledge of the digital marketing landscape
• Previous experience working closely with agencies, resellers, consulting businesses is not strictly required but it will be regarded as a plus
• Sharp client focus and motivated by thriving customer success
• Problem solver capable of navigate ambiguity and proactively provide effective solutions to customer needs

PREFERRED QUALIFICATIONS:

• Strong attention to detail and a proven ability to balance priorities and meet deadlines
• Sound analytical and quantitative skills, with the ability to tell a story using data
• Experience working within a revenue targeted, fast paced, and client facing sales environment
• A genuine passion for consultative selling, strategy and seeing your impact through the growth of a book of business
  TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

– Using both experience and insights to reactively troubleshoot any existing challenges, as well as proactively planning for any potential future challenges to growth

• Gather insights from client interaction, and effectively represent your agencies and their clients needs to internal cross-functional stakeholders (Ads Review, Finance, Product etc.) to ensure excellent customer experience.
• Work across multiple teams including Sales, Product and Marketing and contribute to develop the agency business on a broader scale by being the voice of agencies in internal conversation

• Set up and enhance long term successful win-win partnerships with existing media/digital agencies: support their long term growth
• Establish and maintain tactical relationships with agencies, ensuring TikTok is a top partner to them
• Leverage insights, data, benchmarks to lead strategic conversations and support the agencies and their clients’ growth
• Develop strategies to improve media agencies performance, including:
  – Consulting on media/digital agencies’ scale up

– Providing creative insights and best practices

- - Providing guidance and expertise regarding budgets and revenue targets
- - Manage media agencies at scale; monitoring the partner’s performance through tools and timely communication with clients

– Be a point of contact to agencies, supporting them in their future growth and onboarding new clients

– Using both experience and insights to reactively troubleshoot any existing challenges, as well as proactively planning for any potential future challenges to growth

• Gather insights from client interaction, and effectively represent your agencies and their clients needs to internal cross-functional stakeholders (Ads Review, Finance, Product etc.) to ensure excellent customer experience.
• Work across multiple teams including Sales, Product and Marketing and contribute to develop the agency business on a broader scale by being the voice of agencies in internal conversations

Qualifications