Social Care Direct - Out of Hours Adviser - Part time

at  Essex County Council

SOCIAL CARE DIRECT - OUT OF HOURS ADVISER - PART TIME

Permanent, Part Time
Up to £26,530 per annum Full Time Equivalent
Location: Chelmsford
Working Style: Fixed-base worker

ACCOUNTABILITIES:

• Responsible for using specialist knowledge and judgement on Adult, Child and Mental Health services available in order to respond to enquiries and requests with appropriate information and advice.
• Responsible for identifying and responding to urgent or critical situations by passing referrals to the EDS Social Workers in order to ensure appropriate escalation and management of situations.
• Responsible for providing accurate and up-to-date information and advice to callers on Social Care policies and services, including eligibility criteria, and services provided by other statutory, private and voluntary agencies.
• Responsible for ensuring that all information is recorded quickly and accurately and is entered onto the appropriate database in order to ensure records are properly maintained.
• Responsible for ensuring that all information recorded complies with data recording legislation and guidance.
• Responsible for capturing data required for performance indicators in the correct format or style in order for it to be transcribed on the appropriate system.
• Work collaboratively with colleagues in order to support the sharing of knowledge and new information.
• Work collaboratively as a representative of Social Care Direct on project and consultation groups in order to ensure knowledge and information is shared with colleagues.
  To read more about us please visit: Children & Families
  Please take a look at our ‘No Magic’ Children & Families video

Please refer the Job description for details