Social Media Agent (Afternoon/Night shift)

at  FeverUp

Hi, we’re Fever
We’re excited you are checking out this job offer.
We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.
How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.
Sounds amazing, right?

• Build relationships with customers, potential customers, industry professionals and influencers.
• Respond to comments and customer queries in a timely manner. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Monitor and report on feedback and online reviews.
• Follow communication procedures, guidelines, and policies.
• Set, plan and implement social media and communication campaigns and strategies to engage our users.
• Go the extra mile to engage customers.