Social Media - Apprentice

at  Advisory Conciliation and Arbitration Service

JOB SUMMARY

Provide communications and administrative support to the Social Media team covering a range of duties, including creating content for our external communications Channels: LinkedIn, Twitter (X), Facebook, YouTube and Instagram. Co-ordinating engagement activities with our internal and external partners/ stakeholders; supporting the team with ongoing projects – campaigns, social media employee advocacy support and small business testimonials/case studies. Coming up with new ideas to support the social media team with Acas’s business and strategic objectives. Tracking the impact of social media content output for the social media team.
Successful candidate will work toward Level 3 Digital Marketer qualification which is assessed in the workplace and weekly online sessions with the training provider. The estimated start date for this role is December 2024.

JOB DESCRIPTION

• Provide administrative support to the Social Media Manager.
• Support the Social Media Manager with providing excellent customer service - answering queries from our customers, flagging complaints and escalating urgent queries to senior management. Refer Acas customers to our products and services: Acas advice, Acas helpline, webinars, training and events.
• Work alongside the Social Media Manager to assist with content generation. Drafting and designing content (visuals and written format) for Acas social media feeds.
• Research the latest trends/updates on social media and Acas channels: LinkedIn, Twitter (X), Facebook, Instagram and YouTube which can inspire content generation for Acas audiences (SMEs, employees and employers), content formats and content styles.
• Provide support to the Social Media Manager, assist with internal training for Acas employees, for the latest employee advocacy project.
  Who we are
  Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent and resolve workplace issues.
  Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.
  Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

QUALIFICATIONS

• The successful candidate must have 5 GCSEs at grade C or the new grade level 4 in English Language and Maths (or equivalent)
• You will not be eligible for the apprenticeship if you hold any Marketing, Social Media Marketing, Media Communications, Public relations and Advertising qualifications.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Communications / Marketing
Strategy
Other