Social Media Community Manager (m/f/d)

at  Flaconi GmbH

INTRODUCTION SENTENCE

At flaconi, we believe that diversity fuels creativity, innovation and growth. It thrives in all its forms of beauty. Our team is a mosaic of individuals from different backgrounds, cultures and life journeys, all united by a shared passion for beauty. Our commitment is grounded in our core values, particularly #trustinpeople. We hold ourselves accountable for creating an environment where every employee feels honestly valued, heard and empowered to contribute their unique perspectives to foster belonging.
We are looking for a Community Manager to monitor and moderate communication on all flaconi social media channels to increase user engagement and customer loyalty.

YOUR ESSENTIAL EXPERIENCE AND EDUCATION

• Studied Communication, Public Relations, Media, Journalism, Marketing, or a similar field
• Have several years of experience in Community Management or Social Marketing, and you know your way around social media platforms and user habits
• Know all the common social media platforms inside and out, keep up with the latest trends, and understand social media KPIs
• Great at writing catchy and creative copy, and have a big passion for community management
• Fluent in German and English (minimum C1 level), both in writing and speaking
• Understand Gen Z and Millennial cultures, and know their language, attitude, and expectations
• Possess strong analytical skills to interpret social media metrics and adapt strategies accordingly

Nice to have

• Experience in using social media management tools
• Passion for beauty

• Keep an eye on and manage user chats across all social media accounts (Instagram, TikTok, Facebook, YouTube, Pinterest)
• Boost engagement by starting engaging chats, jumping into conversations and responding to feedback
• Switch up your tone based on the situation and community; replying with wit and a playful vibe
• Connect with other social media profiles of users, brands, and influencers to raise our brand awareness
• You are responsible for the social media listening, you track brand mentions and identify key opinion leaders as well as key topics
• Contribute to customer satisfaction by catching service-related requests and collaborating with the customer care department
• Regularly measure activities, create reports and present them internally