SOCIAL MEDIA CUSTOMER SERVICE EXECUTIVE (FREELANCE)

at  Little Dot Studios

SOCIAL MEDIA CUSTOMER SERVICE EXECUTIVE (FREELANCE CONTRACT)

We Realise Potential in Your Story
Based in the heart of Shoreditch, we are an award winning digital content studio and media network who are currently on a quest to find a Social Media Customer Service Executive to provide freelance support to our Sport Team throughout the year based on event fixtures.
As a freelance Social Media Customer Service Executive, you will help manage customer service requirements for a major global motorsports brand. Predominantly working across X (Twitter), the role involves monitoring, managing and responding to customer queries on social platforms and working with the wider team (agency and client) to ensure the right information is supplied and issues escalated as required.
The successful candidate will play a key role in ensuring ongoing customer satisfaction. The role will involve responding to live queries that come in via X, triaging issues raised, troubleshooting and managing helpdesk referrals. The Customer Service Exec will be responsible for prioritising issues and communicating quickly and efficiently with the client’s internal customer service team in a live sporting environment.
As part of the public facing comms for a major brand, the successful candidate will be able to maintain the appropriate tone of voice at all times and will have the ability to work under pressure to deliver desired outcomes.
The Customer Service Exec will also be involved in monitoring other social media platforms (in addition to X) in order to gather information, and will be responsible for recording this information to assist with reporting to internal customer service and product teams after each major sporting event.
Note: This is a part time freelance role involving working ad-hoc weekends throughout the year to cover the sporting calendar. Unsociable hours to support events across a range of time zones is also required.

Please refer the Job description for details