Social Media Manager & Support Officer

at  Chika Ilang International

JOB SUMMARY

We’re seeking a highly skilled and dynamic Social Media Manager & Customer Support to join our team. As a key player, you’ll develop & implement a comprehensive social media strategy to boost our online presence, engage with our audience & provide top-notch customer support.

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 2 years

REQUIREMENTS:

• At least 2 years of experience in social media management and customer support
• Proven track record of success in growing social media presence and engagement
• Excellent communication, writing, and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong knowledge of social media platforms, management tools, and analytics
• Customer-centric mindset and passion for delivering exceptional support
• Bachelor’s degree in Marketing, Communications, or related field

• Develop and execute a robust social media strategy across platforms (Facebook, Twitter, Instagram, LinkedIn, etc.)
• Create and curate high-quality content (posts, stories, graphics, videos) to drive engagement and brand awareness
• Manage and schedule content using social media management tools
• Monitor and analyze social media metrics to optimize performance and adjust strategy
• Provide exceptional customer support via social media, email, and phone
• Respond to customer inquiries, resolve issues, and escalate concerns when necessary
• Collaborate with internal teams (Marketing, Sales, Product) to ensure brand consistency and alignment
• Stay up-to-date with industry trends, best practices, and platform changes