Social Media Moderation Team Lead

at  GNM Salon Apparel

About Us: We are a premier e-commerce leader recognized for our dedication to innovation and excellence. We are passionate about shaping the future of e-commerce through strategic digital marketing initiatives, exceptional customer experiences, and committed to fostering a safe and engaging online environment. We’re currently seeking a driven Social Media Moderation Team Lead to oversee our moderation efforts.

POSITION OVERVIEW:

As the Social Media Moderation Team Lead, you will play a pivotal role in guiding our team of moderators to uphold community guidelines and ensure content meets our standards. Your leadership will be instrumental in maintaining a positive online presence for our brand.

QUALIFICATIONS:

• 3+ years proven experience in social media moderation, including leadership or supervisory roles.
• Proficient with Google Docs and Sheets.
• Strong grasp of community guidelines, content policies, and legal considerations.
• Exceptional leadership skills with the ability to motivate and develop a team.
• Analytical mindset with the capability to derive insights from data.

• Lead and inspire our social media moderation team in enforcing community guidelines and content policies.
• Develop comprehensive training programs for new moderators, ensuring they are confident in their roles and aligned with company standards.
• Review and approve user-generated content to maintain compliance with our policies and legal requirements.
• Escalate complex issues to appropriate teams for resolution, ensuring swift and effective responses.
• Analyze moderation trends to provide insights and recommendations for enhancing our moderation policies.
• Craft clear and professional responses to user inquiries, fostering a positive online image for the company.
• Work closely with departments like marketing and legal to ensure consistent messaging and policy adherence.
• Monitor and report on key moderation metrics to assess team performance and identify areas for enhancement.
• Stay informed about social media trends and best practices in moderation to adapt and improve our strategies.