Social Services Program Support/Administrative Assistant

at  Catholic Charities Diocese of Pittsburgh

At Catholic Charities, Diocese of Pittsburgh, we are seeking a compassionate and highly organized Program Support/Administrative Assistant to provide front office support in our Butler and Lawrence County Offices.
This role provides the support needed for the delivery of services to our clients.
We offer successful candidates a competitive hourly rate, strong health benefits (including medical, dental and vision) that are available the first of the month following hire date, and a generous time off program that includes15 paid holidays a year. We have a solid retirement plan that is fully funded by Catholic Charities We also provide a Paid Parental Leave Program and a Tuition Assistance Program.
Free parking is provided with this position.
We have a collaborative and friendly team focused culture at Catholic Charities and we are proud to be designated by the Pittsburgh Business Times as one of the Best Places to Work in Western Pennsylvania in 2022, 2023 and 2024.
Take a look at the Program Support/Administrative Assistant description below and let us know if you would like to join our team dedicated to supporting individuals in need.

Key Performance Objectives Include:

• Serves as the primary first point of contact for all visitors and individuals seeking assistance.
• Takes all incoming telephone calls from individuals requesting services.
• Accurately documents all information and referral calls on the call logs.
• Provides referrals to external community resources for services.
• Maintains the daily staff log to track staff who are working in the office or remotely.
• Monitors the daily flow of clients into the office by maintaining the client sign in/sign out sheet.
• Orders and maintains inventory of office supplies for the office.
• Schedules maintenance appointments of agency vehicles.
• Processes the daily mail that includes retrieving and distributing mail and taking mail to the local US Postal Service.
• Manages the client laundry appointments on a weekly basis.
• Provides and tracks tangible assistance items to clients.
• Monitors, organizes, and maintains the office space to ensure the needs of the program are met in an efficient and professional manner.
• Maintains client confidentiality in communications with clients, staff, and others at all times to preserve clients’ rights.
• Supports agency fund raising and public relations activities.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent is required.
• A minimum of two years of administrative support experience is required.
• Proficiency with Microsoft Office (Work and Excel) is required.
• Excellent verbal and written communication skills are required.
• The ability to multi-task and meet established deadlines is required.
• A demonstrated record of providing a high level of customer service is required.
• The ability to self direct to accomplish tasks is required.
• Act 33/34 clearances are required.
  Catholic Charities is an equal opportunity employer

Please refer the Job description for details