Soft Facilities Monitoring Officer

at  Summerhill Services Limited

POSTS & HOURS : -

Facilities Monitoring Officer - Grade F
Based at: Various/ Based at Venture House
Permanent post: 37.5h
Salary: £38,445.53 - £46,309.93
We are looking for an organized, self-motivated, pro-active, problem solving individual who takes pride in their work. Someone who has practical audit experience in a customer facing service industry.

Responsible for managing and leading on PLACE Assessments
Responsible for the monitoring and conducting audits of all areas of Soft FM for the Trusts PFI contract.
Coordinate and participate in the conduct of audits of all aspects of the Soft FM services to ensure standards are accurately measured, rectification actions recorded, and where appropriate, deliver constructive feedback to Senior Management, Trust and PFI partners to support them in attaining the required national and/or regulatory standards. Contributes to cross site support to enable co-operation within and amongst teams.
An exciting opportunity has arisen to work within the North PFI Estates & Facilities Department who is looking to appoint an Apprentice Facilities Monitoring Officer working alongside the Soft FM Contracting Team whilst undertaking the Level 2 qualification.
The post holder will support with monitoring the Soft FM Services including (but not limited to) Domestic Services, Catering, Linen and Laundry, Pest Control and Security through audits and data analysis.
The post holder will also carry out a range of office/clerical duties to support the North PFI Team, including minute taking, diary management and data collection for the monthly reports.
If you are well organised, enthusiastic, calm under pressure with a hands on adaptable and flexible approach, then you are the person we are looking for.
The post will be based at Venture House, Edrington but will require travel to our other Trusts sites.
At SSL, we work in partnership with Birmingham and Solihull Mental Health Foundation Trust (BSMHFT), to deliver facilities management, transport and other support services to over 50 sites across the West Midlands. Our team keeps expanding and since our establishment, in 2012, we have grown rapidly though the acquisition of new sites and services.
Principle Duties and Responsibilities

Quality Monitoring

• Arrange and carry out scheduled and ad hoc quality monitoring audits across a range of Soft FM Services including but not limited to Cleaning, Catering, Pest control, Window Cleaning and Security.
• Responsible for developing, setting up, operating, and reviewing contract management and cleaning monitoring systems. Point of contact for PFI Service provider.
• Responsible for the KPI monitoring of the PFI agreement for the Soft FM services and associated performance calculations relating to the PFI contract.
• Responsible for the administration of contract management and cleaning monitoring systems and associated operational protocols. Point of contact for the monitoring system, dealings all issues, queries, and training for PFI partners and the wider E&F team.
• Responsible for escalated queries from other team members/Clinical teams that require resolution due to their complexity.
• Lead for the team in the quick and successful resolution of audit conduct queries. Ensuring all complaints are entered into the PFI Partners helpdesk systems.
• Responsible for co-ordinating responses to internal and external audits and associated action plans and ensuring recommendations are implemented and maintained.