Software and Applications Support Manager

at  Cuyahoga County Public Library

GENERAL SUMMARY

Under general supervision, evaluates, configures, maintains and performs setup of client and server software system-wide. Ensures that mission critical software is operational and documented. Responsible for tracking software licensing and keeping all software up to date and secure. Creates, tests, and documents custom reports and software solutions as needed. Supervises the ITD Specialist- Programmer/Analyst.

JOB REQUIREMENTS

Specific Knowledge, Skills, and Abilities required include:

• Knowledge of Microsoft applications and their cloud-based options.
• Defines best practices and provides technical mentorship to other team members.
• Act as the library expert for configuring and utilizing staff emergency notification system.
• Ability to act as SQL administrator, able to create custom queries, reports, and views.
• Ability to program scripting languages such as Perl and JavaScript.
• Knowledge of mobile technology systems and equipment.
• Ability to study and analyze system needs, systems development and systems process analysis, design, and re-engineering.
• Ability to evaluate and research software applications and provide solution recommendations based on staff needs and requirements.
• Skills in business management and systems research, systems analysis, and systems engineering.
• Knowledge of new and emerging technology through self-initiated research and continuing education.
• Knowledge of software delivery and monitoring tools.
• Knowledge of routers, Ethernet topology and of router, switch, and terminal server configuration.
• Knowledge of TCP/IP, DNS, SNMP, and SMTP.
• Knowledge of Windows, Apple, Linux, and Android operating systems.
• Ability to use network tools for problem diagnoses (PING, TELNET, etc.)
• Ability to apply advanced organizational, problem solving and analytical skills.
• Ability to resolve complex technical problems.
• Ability to work well under the pressure.
• Skill in advanced application of written and oral communications.

Please refer the Job description for details