Software Application Support Specialist

at  Management Events

We are looking for Software Application Support Specialist to strengthen our team in Helsinki!
At Management Events, we are committed to delivering top-tier software experiences to both our internal teams and global customers. As a Software Application Support Specialist, you’ll be a key player in ensuring optimal performance and services of our software applications toward internal colleagues and external customers. You’ll handle level 1 and level 2 technical support for of the company’s software applications.

Your key responsibilities:

• Provide prompt, professional support to internal and external users, diagnosing and resolving software issues
• Escalate unresolved issues to the appropriate development teams, ensuring detailed information and documentation is provided to the development teams
• Collaborate with development teams on issue resolution and communicate resolutions and updates to users.
• Deliver user trainings and provide end-user support to help customers and internal teams understand software features and functionality
• Work with cross-functional teams to identify and implement enhancements and improvements to the software applications

Your efforts will have a direct impact on the stability, performance, and user experience of our products we develop for Management Events’ customers and internal employees.

• Provide prompt, professional support to internal and external users, diagnosing and resolving software issues
• Escalate unresolved issues to the appropriate development teams, ensuring detailed information and documentation is provided to the development teams
• Collaborate with development teams on issue resolution and communicate resolutions and updates to users.
• Deliver user trainings and provide end-user support to help customers and internal teams understand software features and functionality
• Work with cross-functional teams to identify and implement enhancements and improvements to the software application