Software Configuration Specialist (iGaming)

at  IGT

Location:Timisoara, RO, 300627 Bucharest, RO, 060574
Requisition ID: 15804
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

ROLE OVERVIEW

IGT PlayDigital RGS (Remote Game Server) Service Operations team is looking to recruit a Software Configuration Specialist. The successful candidate will join IGT’s Service Operations team and have responsibility for providing configuration to the North American RGS customer base. Coordination of operator needs, troubleshooting post-delivery of game and platform software releases, upgrades and fixes. Supporting our North American operator base and technology, you will work in close collaboration with cross-functional teams and operators to ensure the on-time delivery of planned product and game launches and to support new jurisdictional and operator launches.

WHAT YOU’LL DO

• Ensuring timely deployment of new game releases to relevant environments or escalation where deadlines are at risk
• Accurate and timely configuration of new Games releases or changes to configuration
• Accurate and timely configuration of new product features
• Accurate and timely configuration of new operator set ups or change management
• Accurate record keeping of all processed changes, including necessary peer reviews and management approvals for sensitive changes.
• Makes recommendations for configuration related system changes and improvements
• Assists with post release testing and escalation of where issues identified
• Communicates impacts to customer configuration as required
• Documents and communicates RGS changes to Operators, Customer Services and the RGS Support Operations team where relevant
• Assists in documentation of configuration procedures for new product deliveries.
• Creates and updates the knowledge base as required