Software Customer Support Analyst
at Vista Projects Limited
Calgary, AB, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 24 Jan, 2025 | Not Specified | 24 Oct, 2024 | 3 year(s) or above | Information Technology,Microsoft Teams,Powerpoint,Presentations,Communication Skills,Computer Science | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT CURRENT SCM
Current SCM is the first software offering from Current Suite Ltd., a wholly owned subsidiary of Vista Projects Limited.
Vista Projects is an integrated industrial Engineering and system integration firm with offices in Calgary, Houston, and Oman. Vista has been a trusted partner to clients since 1985, working to efficiently solve their most complex challenges while contributing to some of the most successful projects in markets across North America.
REQUIREMENTS :
- Graduate in Information Technology, Computer Science, Supply Chain Management or a related field
- 2 – 3 Years of Supply Chain Experience
- Well versed with MS Excel, PowerPoint, Microsoft Teams
- Excellent Writing Skills : Able to create concise, relevant documents and presentations
- Strong communication skills, both written and verbal.
PREFERRED QUALIFICATIONS:
- Familiarity with software support tools (Jira Service Management, Service Now, or other platforms) is an asset.
- Call Center or other Online Help Desk Experience will also be considered
How To Apply:
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Responsibilities:
WHAT YOU WOULD DO IN THIS ROLE
The Software Customer Support Analyst will be responsible for providing first-level support for the CurrentSCM software. This role involves working closely with clients, customizing software demos, and maintaining up-to-date documentation and training materials to help users better understand and utilize the software. The candidate will monitor and respond to all customer tickets and engage customers via Teams for support as required
KEY RESPONSIBILITIES:
- Provide L1 Support: Offer first-level (L1) customer support for CurrentSCM software, addressing client questions and troubleshooting issues.
- Customize Demos: Set up software demos in sandbox environments, tailored to specific client needs.
- Enhance Demo Data: Improve the base demo data to ensure it reflects realistic scenarios for better demonstrations.
- Support Training Materials: Assist the Sales Implementation Specialist in creating and updating training materials for workshops.
- Create Tutorial Videos: Develop easy-to-follow tutorial videos to help users understand key features of the software.
- Maintain Documentation: Create and keep support materials (FAQs, in-app help, user manuals) updated and user-friendly.
- Update with New Features: Regularly update documentation when new features are released to ensure accuracy.
- Market Research: Support Sales and Marketing with research on markets and prospective clients
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT Software - Other
IT
Graduate
Management or a related field
Proficient
1
Calgary, AB, Canada
