Software Developer 7119-0715

at  Foilcon

GENERAL SKILLS:

Experience in programming and analysis; specialized CRM software package support at the specified experience level
Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
Experience in Dynamics CRM Customer Service Module including Customer Service Workspace, Macros, Agent Scripts and Case Management Solutions Customization
Experience in structured methodologies for the development, design, implementation and maintenance of applications
Experience in design, code, test, debug and document applications • Experience in the use of object and/or third generation language development tools
Experience in one or more programming languages • Experience in application design, latest design patterns, deployment and troubleshooting
Experience with relational and hierarchical database technologies • Experience in the use of information retrieval packages using query languages
Experience with one or more communications protocols • Experience in structured methodologies for the design, development, implementation and maintenance of applications
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
A team player with a track record for meeting deadlines CRM Software

DEVELOPMENT SKILLS:

Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
Experience with middleware and gateways • Expertise in specific tools for CRM software development

DESIRABLE SKILLS:

Knowledge and experience with programming Internet-ready applications
Knowledge and experience in rapid application development (RAD) methodologies
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with middleware and gateways
Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
Ability to provide post-implementation support and resolve any post-implementation technical issues
Experience conducting design walkthrough sessions with project team
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Ability to provide user and system documentation as required
Skills
Experience and Skill Set Requirements

TECHNICAL SKILLS (30%)

• Experience with Agile methodologies
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript
• Working knowledge of DevOps, task boards, pipelines, etc.

EXPERIENCE (30%)

• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom .Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
• Proficiency in all cloud service models: SaaS, PaaS, and IaaS
• Certifications in Dynamics 365 and Azure are preferred
• Experience with Agile methodologies including using kanban/task boards
• Extensive experience developing in Dynamics 365 Customer Experience (case management, Knowledge Management, Customer Service Workspace configuration) and power platform
• Experience with both low code development and custom development on Dynamics 365

COMMUNICATION SKILLS (10%)

• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients
• Ability to communicate designs and development in clear and understandable manner

RESPONSIBILITIES:

Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec