Software Developer Support Lead (SaaS)

at  SupportNinja

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Team Lead will manage the Tier 1 and Tier 2 Technical Support teams to provide world-class customer support. The ideal candidate will have excellent leadership and communication skills, a strong technical background, and experience in managing customer support teams.

WHAT ARE THE REQUIRED QUALIFICATIONS FOR A SOFTWARE DEVELOPER SUPPORT LEAD?

• 5+ years of technical support experience, with at least 2 years in a leadership or management role
• Experience managing customer support teams and leading process improvements
• Excellent written and verbal communication skills
• Strong problem-solving and analytical skills
• Ability to work well in a team environment
• Experience with replicating bug issues (Dev/Support)
• Client Management
• Knowledge of SQL and data analysis is a plus

Please refer the Job description for details