Software Engineer - Customer Centric Engineering

at  Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Software Engineering
Job Details

REQUIRED TECHNICAL SKILLS:

• Fluency in an object oriented language; Java preferred
• Experience with a known IDE: Eclipse or IntelliJ
• Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
• Familiarity with core web technologies: HTTP, JSON, REST, XML
• Experience using Linux environments, such as Ubuntu
• Desired (optional) Technical Skills:
• Previous Salesforce / Force.com development experience
• Front end development experience: Javascript, HTML5
• Experience with Oracle SQL developer
• Experience with mobile app development: iOS/Android Emulator
• Log parsing in Splunk
• HTTP traffic analysis: Fiddler or Charles
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  At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .
  Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
  Salesforce welcomes all.

WHAT YOU’LL BE DOING:

• Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
• Figuring out ways to “find the bug” utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Mentoring Technical Support on technical issues and best practices
• Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
• Championing Support and Debug initiatives throughout R&D

For senior roles:

• Develop high-quality, production ready Tools that can be used by internal users
• Share your knowledge and help transform an organization from within by working with and coaching your team members
• Work closely with cross-functional teams across geographies.
• Mentor other junior engineers in the team.

For senior roles:

• Candidates having min of 8 years of relevant technical experience
• Extensive experience in Java or similar languages in development / debugging roles.
• Ability to take a complex problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time.
• Desirable skills: Lead teams/work across teams in delivering projects/running program