Software Engineer Manager

at  Red Hat Inc

Job Summary:
The Red Hat Engineering team is looking for a Senior Software Engineering Manager to join us in EMEA. In this role, you will manage a team of highly technical associates who are responsible for developing migration tools for our enterprise customers. You’ll work with your peers around the world to guide initiatives and continually develop technical team members. We will need you to have experience managing teams in a technological, fast-paced environment, combined with a passion for improving the customer experience.

What you will do:

• Manage a team of engineers developing and testing the Migration Toolkit for Virtualization
• Oversee the day-to-day activities of technical teams, consisting of junior to senior technical engineers
• Play an active role in container and virtualization-related projects and communities like Forklift, Red Hat OpenShift, and KubeVirt
• Create and guide new feature development; oversee contributions to open source projects in Golang, Ansible and Python
• Work with the quality engineer team members to ensure that projects are tested correctly
• Work with our support organization who manage customer escalations with highly technical support requests from enterprise customers
• Promote and guide continuous professional and personal development of team members
• Improve knowledge management, customer-centric support, and issue problem solving
• Cooperate daily with peer teams and groups within Red Hat to prioritize customer requests
• Provide leadership in problem solving, including proposing and discussing fixes, advising and educating customers
• Receive assignments in the form of objectives and define how to use resources to meet schedules and goals
• Provide guidance to associates within the established company policies; recommend changes to policies and procedures
• Maintain knowledge of current technologies and business trends to provide appropriate evaluation of each customer issue
• Follow processes and operational policies in selecting methods and techniques for obtaining solutions

What you will bring:

• Previous experience as a technical people manager, in a technology-oriented company or department
• Good written and verbal English communication skills
• Proven ability to learn and apply new skills and processes quickly, and coach and teach others
• Ability to identify potential, develop people, and motivate and build a team
• Solid leadership and coaching skills
• Bachelor’s degree in computer science or equivalent working experience

The following are considered a plus:

• Experience working in a Linux environment, GitHub with at least one language like Golang, Python or C/C++
• Knowledge of support systems and tools
• Appreciation and passion for open source software
• Experience with a container ecosystem like Docker, Kubernetes, or Red Hat OpenShift.
• Experience with microservices architectures and concepts including scale, APIs, versioning, monitoring, etc.
• Knowledge of Virtualization technologies such as KVM and virt-v2v.
• User-level familiarity with vSphere, RHV, or OpenStack
• Ability to examine various technological areas deeply and deliver solutions
• Debugging skills

About Red Hat
Red Hat
is the world’s leading provider of enterprise
open source
software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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application-assistance@redhat.com
. General inquiries, such as those regarding the status of a job application, will not receive a reply

• Manage a team of engineers developing and testing the Migration Toolkit for Virtualization
• Oversee the day-to-day activities of technical teams, consisting of junior to senior technical engineers
• Play an active role in container and virtualization-related projects and communities like Forklift, Red Hat OpenShift, and KubeVirt
• Create and guide new feature development; oversee contributions to open source projects in Golang, Ansible and Python
• Work with the quality engineer team members to ensure that projects are tested correctly
• Work with our support organization who manage customer escalations with highly technical support requests from enterprise customers
• Promote and guide continuous professional and personal development of team members
• Improve knowledge management, customer-centric support, and issue problem solving
• Cooperate daily with peer teams and groups within Red Hat to prioritize customer requests
• Provide leadership in problem solving, including proposing and discussing fixes, advising and educating customers
• Receive assignments in the form of objectives and define how to use resources to meet schedules and goals
• Provide guidance to associates within the established company policies; recommend changes to policies and procedures
• Maintain knowledge of current technologies and business trends to provide appropriate evaluation of each customer issue
• Follow processes and operational policies in selecting methods and techniques for obtaining solution